FAQ
1- What payment methods do you accept?
We operate strictly on Cash on Delivery (COD) — you pay only after inspecting the product at your doorstep.
2. Can I get a discount if I buy more than one item?
Yes! You can reach out to us via Live Chat or WhatsApp, and our team will let you know if any discounts are available
3. How long will it take to receive my order?
We typically deliver within 3–5 working days, and in many cases, your order may arrive within just 2 days.
4. Can I request urgent delivery?
Yes, you can contact us to check if faster delivery is possible based on your location.
5. What are delivery charges
Delivery is completely free. No additional fees apply for standard deliveries.
6. What if I find damage after accepting the delivery?
You can contact us on WhatsApp, and we’ll try to resolve the issue based on your situation.
7. In what cases can I return the item?
Only if the item is damaged, broken, incomplete, or not as described at the time of delivery, and you refuse it on the spot.
8. Can I get assembly services?
Yes! Contact us on WhatsApp, and we’ll inform you about assembly service availability and charges.
9. Can I choose a specific delivery time slot?
Our delivery driver will call you before dispatch and provide an exact time slot.
10. Are there any delivery or handling charges for upper floors?
Yes, if no lift is available or if the lift is too small, we charge £10 per floor from the first floor upwards.
11. Can I inspect the item before paying?
Absolutely. In fact, we highly recommend checking everything before making payment.
12. What if the item is damaged, broken, or not as described?
If you’re not satisfied, you can refuse the item on the spot. No delivery or handling fee will be charged.
13. Can I return the item after accepting the delivery?
Unfortunately, returns are not accepted after delivery is completed and payment is made. We consider it a final sale, as per our supplier’s policy.
14. Are items flat-packed?
Yes, all items are flat-packed except sofa sets (3+2 seaters), which come fully assembled. For flat-packed items, we provide an instruction manual and necessary tools for fitting.